Manager Coding & Tracking Process Partners

Warsaw, PL

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Imperial Brands

Manager Coding & Tracking Process Partners

Warsaw, PL

Department: Procurement

City: Warsaw, PL

Employer reference: NE03117

Company description

About us
We're a truly international company. An inclusive, innovative global FMCG with over 27,500 employees operating across 120 markets. As we embrace a new era of growth, we’re transforming. Our consumers will be at the centre of everything we do and our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success, all supported by our award winning development programmes that create exciting and rewarding opportunities for all.

Global Supply Chain
We’ve opened a new hub in the heart of Warsaw. As a Centre of Excellence, our ultra-modern offices will be home to Global Supply Chain professionals with a wide range of skillsets, experiences, and backgrounds. You may be based in our city centre office but you’ll feel connected to and work with colleagues across the world. Our mission is to revolutionise our end-to-end global supply operation through more agile decision making. Greater professional freedoms. And the technological power to make good performance great. Every day is an opportunity to make your mark and develop.

Job Description

The role:

The Manager Coding & Tracking (C&T) Process Partners is responsible for operational/functional process support of the C&T solutions and processes to ensure track & trace compliance and enable market supply in daily operations. This includes the Management of Coding & Tracking Support Model in cooperation with Global IT as well as the accountability in any C&T project to support the transition of processes to business as usual (BAU) operations. In this context the Manager C&T Process Partners together with her/his Team is the single point of contact on behalf of Global Supply Chain for Global IT Operations ensuring SLA’s are met.

Key accountabilities:

Lead the Coding & Tracking Process Partners Team:

  • Lead operational/functional process support of the C&T solutions and processes to enable compliant market supply in daily operations in track & trace regulated regions
  • Lead Problem Management for Functional/Process Issues
  • Ensure Reporting and Monitoring of T&T operational compliance for the whole supply chain
  • Support Group Security & Risk as well as IMB’s market organizations with any kind of seizure reports 
  • Support any GSC business process in providing agreed C&T operational data in order to improve end-2-end efficiency 
  • Identify & continuously liaise with Key Stakeholders of C&T Process Partners

People Management of Coding & Tracking Process Partners Team:

  • Lead of the Coding & Tracking Process Partners Team within the CoE Coding & Tracking Matrix in order to achieve set business objectives and strategic goals
  • Develop all Coding & Tracking Process Partners Team according to agreed individual development plans, business objectives and strategic goals
  • Plan dedicated work packages and balance the overall workload of the Coding & Tracking Process Partners Team
  • Drive the overall Coding & Tracking Process Partners Team’s Performance

C&T Process Partnering & Knowledge Management for T&T Business Operations:

  • Act as C&T Process Partner together with her/his Team by being single point of contact for business operations along the supply and providing consultancy and expertise for all process areas 
  • Lead the build-up of T&T knowledge in Business Operations to guarantee compliant T&T processes operations 
  • Lead and/or support operational meetings such as C&T Key User Groups to foster T&T exchange and know-how sharing within cross functional teams
  • Ensure streamlined collection and prioritization of C&T process and systems enhancements from business functions towards C&T Change Advisory Board as part of the demand management 

C&T Support Model Management:

  • Management & Continuous Improvement of Coding & Tracking Support Model in cooperation with Global IT 
  • Service Level and Performance Management of C&T Support Model by cooperating with Global IT. 
  • Management of C&T vendors in cooperation with Global IT and Global Procurement
  • Support the transition from projects mode to business-as-usual operations

Manage Coding & Tracking Projects & Support C&T Programmes:

  • Ensure delivery and support of C&T Projects by C&T Process Partners Team Manager or Support dedicated Coding & Tracking Projects & Support C&T Programmes


Skills & Experience:


  • At least 7 years of experience within FMCG Manufacturing or Distribution functions, preferably in Tobacco or Pharma Industry
  • Educated to degree level, ideally with experiences in Supply Chain Management, Economics or equivalent 
  • Excellent strategic thinking and tactical planning skills
  • Great experience in Project Management, Methods and Techniques, including Project Planning, Scheduling and Controlling.
  • Ability to operate effectively in collaborative and directive business environments, able to develop broad, cooperative relationships with a set of diverse stakeholders
  • Self-motivated, independent and proactive
  • Assertiveness and proven ability to influence cross-functional teams up to senior management without formal authority
  • Excellent written and verbal communication skills towards Senior Management


  • Excellent Political Networking skills
  • Excellent Project Management skills
  • Substantial experience in Change, Risk and Issue Management
  • Excellent conceptual and analytical capabilities
  • Strategic and tactical planning experience

Additional information

What we offer
We’re a responsible employer, so here at Imperial Brands, we offer a range of benefits for you to take advantage of in addition to our competitive salary and bonus scheme. We offer additional holiday days to take over the Christmas period, private medical cover, and gym card. When you’re working from our new hub in Warsaw, you’ll be able to use our commuting allowance. The benefits don’t stop there, contact us and apply to find out more.  

Next Steps

If you experience any technical difficulties submitting your application, please reach out to us on

Interested applicants should apply with their CV highlighting their suitability for the role. 

Job Location

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