Coding & Tracking Process Partner

Warsaw, PL

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Imperial Brands

Coding & Tracking Process Partner

Warsaw, PL

Department: Procurement

City: Warsaw, PL

Employer reference: REF514E

Company description

About us

We're a truly international company. An inclusive, innovative global FMCG with over 27,500 employees operating across 120 markets. As we embrace a new era of growth, we’re transforming. Our consumers will be at the centre of everything we do and our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success, all supported by our award winning development programmes that create exciting and rewarding opportunities for all.

Global Supply Chain

We’ve opened a new hub in the heart of Warsaw. As a Centre of Excellence, our ultra-modern offices will be home to Global Supply Chain professionals with a wide range of skillsets, experiences, and backgrounds. You may be based in our city centre office but you’ll feel connected to and work with colleagues across the world. Our mission is to revolutionise our end-to-end global supply operation through more agile decision making. Greater professional freedoms. And the technological power to make good performance great. Every day is an opportunity to make your mark and develop.

Job Description

The role

The main purpose of the C&T Process Partner are all necessary operational activities towards Imperial Brands’  business functions in order to ensure compliance with track & trace regulations, enable market supply in track & trace regulated regions and continuously support improving processes to meet business expectations.

Key accountabilities

C&T Process Partnership:

Manage the C&T Business Operations to secure services at the required Quality.

Provision of Business Consultancy & Functional Support for processes and systems:

·       Provide consultancy & functional assistance to support resolution of issues

·       Manage Request/Complaints from Manufacturing/Distribution & perform corrective actions

·       Lead or support of operational C&T meetings such as C&T User Groups

Problem Management for Functional/Process Issues:

·       Diagnose the root cause of incidents identified through the Incident Management process

·       Determine the resolution to those problems

Analysis and monitoring of Coding & Tracking processes, system and support model performance:

·       Create Coding & Tracking Operational Reports (Message Compliance, Stock Compliance, Delivery Compliance, Incidents Trends)

·       Monitor process, systems and support model performance (e.g. Process & Data Compliance for Coding & Tracking Solution)

·       Identify operational issues, initiate corrective actions and drive CI improvements

Operating & Owning of dedicated parts of C&T Solution:

·       Operate & monitor dedicated Services (e.g. Configuration of Manufacturing Systems, Management of Coding & Tracking Label Process)

Knowledge Management for T&T Business Operations:

·       Support the implementation of Process & System Knowledge Management

·       Create T&T Business Operation Process and Training Documentation and maintain collaborative tools such as C&T knowledge library to facilitate know-how sharing

Support Coding & Tracking projects/programmes and Management of own Projects:

·       Manage upgrades or deployment of Coding & Tracking standard solutions

·       Support Coding & Tracking development and improvement projects (e.g. system upgrade projects, releases)

·       Support Transition from Project to Run mode (e.g. Coding & Tracking Hypercare Support)

·       Support process related projects with Coding & Tracking Business Operations expertise knowledge

In addition, C&T Process Partner might assist the Service Level and Performance Management by cooperating with our internal Global IT. This includes implementing & enhancing Coding & Tracking Support Model & Support Processes for business-driven solutions.


Skills & Experience


·       3 – 5 years of experience within similar role preferably tobacco/ FMCG industry

·       Ability to work in team

·       Language skills: English fluent in written and spoken

·       Good knowledge and experience of MS Office

·       Sound knowledge of SAP and other ERP systems – QAD would be advantageous

·       Excellent communication skills

·       Basic Project management skills

·       Great Process management skills

·       Ability to work in an international team environment (Awareness of intercultural relationships)

·       Networking skills

·       Customer oriented mind set 


·       IT or Process background

·       Know-how in Coding & Tracking solutions

·       First experience in the area of Data Analytics, Data Science, Artificial Intelligence experience in the area of Business Analytics

·       Experience in change, risk and issue management

Know-how & Experience in Lean Methodologies

Additional information

What we offer

We’re a responsible employer, so here at Imperial Brands, we offer a range of benefits for you to take advantage of in addition to our competitive salary, and bonus scheme. We offer additional holiday days to take over the Christmas period, private medical cover, gym card and have introduced our Work Flex scheme which enables our employees to work from home. When you’re working from our new hub in Warsaw, you’ll be able to use our commuting allowance. The benefits don’t stop there, contact us and apply to find out more. 

Next steps

Interested applicants should apply with their CV highlighting their suitability for the role.

Job Location

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